Refund Policy
Updated 10 September 2026. Two different things get confused under the word refund, so this page separates them: coins going back into your balance, which is automatic, and money going back to your card or wallet, which is not.
Coins for a failed action
If an action that costs coins fails or is cancelled, the coins are returned to the balance they came from automatically, without you asking. The service will not charge twice for the same failure. If you see a coin charge with no result and no return, write to us with the time and what you were doing, and it will be put right.
A generation that ran and produced something you did not like is not a failure. Generative models are variable, and a result that is technically fine but not what you pictured is not refunded - the cost of every action is shown before you spend on it.
Money back for a plan or a coin pack
A plan is bought for a fixed period and does not renew itself. If something we broke stopped you using what you paid for, tell us and we will either fix it, extend the period, or return the money - your choice where all three are possible.
Outside that case, an unused purchase can be returned within 14 days of payment, as long as the coins are still untouched and the plan has not been used. Once coins have been spent or a plan has been used to chat, the service has been delivered and money does not come back.
Coins themselves are an internal unit with no value outside Girli. They are not money, cannot be sent to another account and cannot be cashed out except under this policy.
Cryptocurrency
A cryptocurrency payment confirmed on its blockchain cannot be reversed by us - the network, not Girli, moves the funds. Where a refund is due on a crypto payment we send it as a new transaction to an address you give us, and the network fee comes off the amount. Send from a wallet you control, not from an exchange deposit address: coins returned to an exchange address are frequently lost, and that loss we cannot undo.
Duplicate and stuck payments
Paid twice by accident? The second payment comes back in full. Paid and nothing arrived? Send us the transaction hash or the provider's reference and we will credit it by hand - money that reached us is never kept quietly.
Bans
An account closed for breaking the Content Policy is not refunded, and the balance tied to the violation is not returned. That is the one exception to everything above, and it exists so that the rules cannot be bought out of.
How to ask
Write from the account address to support@girli.app with what you bought, when, and how you paid. We answer every request, including the ones we have to refuse, and we say why.